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CUSTOMER SERVICE

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CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@kurvealicious.com

or fill in our contact form:

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FAQ

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01

Can I Return my items purchased?

 

Due to Covid-19 all purchases are final and NO returns are accepted at this time. We encourage you to follow the size chart or request a one-on-one virtual help to ensure you’re buying the right size. 

03

I forgot to use my discount code

 

PLEASE CHECK YOUR ORDER BEFORE CHECKOUT. Once your purchase is placed you can not add any discount codes.

02

Can you give me more information on cleaning my garments?

 

Shapewear waist trainers and Fajas hand wash or wash on gentle cycle with mild soap and air dry ONLY. Wash all activewear on gentle cycle and air dry only. 

04

Lost, Stolen or Missing Packages ?

 

If your order shows delivered, but you did not receive it, please check your front and back door, or if you live in an apartment building, ask at the front desk. If you are unable to locate your package, please call your local Postal Office(s) and provide to them the tracking number. In most instances your package will be waiting for you there.

In case that the Postal Office is unable to locate your package, please contact us so we can open an investigation or an attempt to locate your items. A shipping label fee will be charged for reshipment depending on the weight of the item. We are not responsible for lost or stole

07

How long does it takes to delivery?

 

We ship through USPS. We guarantee a tracking number on every order. If you do not receive a tracking number, please contact us and we will be sure to provide it to you. Please see below for domestic and international shipping.

 

United States shipped from US

Standard: 1-3 business days

International shipped from USA

1-5 business days

 

We ship items out same or next business day however in case of a delay, please contact us and will be able to track your order and provide an estimated time of delivery.

Please note: the shipping days exclude weekends or holidays.

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